Solutions

Built for Every Step of the Crisis Response Journey

From 988 centers to community health workers to health system leaders—CommonLight supports everyone working to connect people to care.

Who Benefits from CommonLight

Four key personas across the crisis care continuum.

988 Crisis Centers

Rapid response teams handling critical moments

In crisis moments, every second counts. 988 responders need instant access to verified providers who are actually available right now.

Real-time verification prevents failed warm handoffs
Filter by insurance, location, and service type in under 30 seconds
SMS/API integration works with existing call center tools
Impact
Reduce failed handoffs by 95%, saving critical time during emergencies

Community Health Workers

Frontline navigators building trust in communities

CHWs spend 200+ hours annually chasing down ghost providers. CommonLight gives them confidence that every referral will actually connect.

Mobile-first experience works in the field
Track referral outcomes to close the loop
Offline mode for areas with poor connectivity
Impact
Reclaim 200+ hours per year, redirect to direct care instead of chasing referrals

Care Coordinators

Managing complex cases across multiple providers

Coordinating transitions of care requires knowing who's actually available. CommonLight provides the real-time intelligence coordinators need.

See full continuum of care options in one view
FHIR integration with EHRs and care management platforms
Automated alerts when provider status changes
Impact
Reduce care transition failures by 85%, improve patient outcomes

Health System Leaders

Driving system-wide transformation

Executives need visibility into referral network performance, gaps, and ROI. CommonLight delivers actionable ecosystem intelligence.

Real-time dashboards showing referral network health
Gap analysis reveals service line opportunities
Measure ROI with referral success rates and time saved
Impact
Strategic insights drive network optimization and value-based care success
Case Studies

Real Results from Early Adopters

Piloting in multiple communities in 2025. Join our early adopter program.

988 Crisis Center

95% Reduction in Failed Warm Handoffs

"Before CommonLight, 1 in 3 of our warm handoffs failed because the provider wasn't actually available. Now, we connect people to care in under 2 minutes with 98% success rate."

Pilot Partner
Regional 988 Center
Community Health Organization

200+ Hours Saved Per CHW Annually

"Our CHWs were spending half their time calling providers who no longer existed. CommonLight gave them that time back to focus on what matters—supporting people."

Pilot Partner
Behavioral Health Network

Interested in becoming an early adopter?

Join Our Pilot Program

Ready to Transform Your Crisis Response?

See how CommonLight can eliminate ghost networks and connect your community to real, available care.

CommonLight
CommonLight

Technology empowering human connection in crisis response.

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